Onsite Desktop IT Support Specialist - Hospital Environment

Medasource

Portland (OR)

On-site

USD 48,000 - 72,000

Full time

2 days ago

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Job summary

Medasource is seeking an IT Field Services professional to provide onsite desktop support in a hospital environment. You will deploy Windows workstations, assist with hardware moves, and resolve endpoint issues while maintaining accurate asset records.

The role requires strong customer service, the ability to work independently, and reliable transportation for 100% onsite work in Santa Rosa. Higher-level certifications and healthcare IT experience are a plus.

Qualifications

Hands-on desktop support, IT support, or Field Services experience.
Experience deploying and troubleshooting Windows workstations.
Familiarity with desktop hardware, software, and peripherals.
Diagnose connectivity, endpoint, printer, and user-access issues.
Strong customer-service and communication skills.
Follow established processes while working independently.
Self-motivated and able to manage multiple priorities without supervision.
Comfortable supporting users in an active hospital environment.
Reliable transportation and 100% onsite work in Santa Rosa.

Responsibilities

Prepare, stage, deploy, and replace Windows workstations and related equipment.
Support endpoint lifecycle and hardware-refresh activities.
Troubleshoot desktop, laptop, software, connectivity, and peripheral issues.
Resolve assigned Field Services and desktop-support tickets.
Support printers, phones, mobile devices, shared workstations, and common peripherals.
Assist with hardware moves, installations, inventory tracking, and equipment reconciliation.
Perform basic user setup and account-access support.
Document completed work and maintain accurate ticket and asset records.
Communicate professionally with clinical and administrative caregivers.
Support additional onsite Field Services and daily operational work as assigned.
Maintain productivity and independently identify next steps after completing assigned priorities.