Desktop IT Support

Medasource; Portland (OR); In loco; USD 48.000 - 72.000; Tempo pieno

Descrizione del lavoro

Medasource is seeking an IT Field Services professional to provide onsite desktop support in a hospital environment. You will deploy Windows workstations, assist with hardware moves, and resolve endpoint issues while maintaining accurate asset records.

The role requires strong customer service, the ability to work independently, and reliable transportation for 100% onsite work in Santa Rosa. Higher-level certifications and healthcare IT experience are a plus.

Competenze

• Hands-on desktop support, IT support, or Field Services experience.
• Experience deploying and troubleshooting Windows workstations.
• Familiarity with desktop hardware, software, and peripherals.
• Diagnose connectivity, endpoint, printer, and user-access issues.
• Strong customer-service and communication skills.
• Follow established processes while working independently.
• Self-motivated and able to manage multiple priorities without supervision.
• Comfortable supporting users in an active hospital environment.
• Reliable transportation and 100% onsite work in Santa Rosa.

Mansioni

• Prepare, stage, deploy, and replace Windows workstations and related equipment.
• Support endpoint lifecycle and hardware-refresh activities.
• Troubleshoot desktop, laptop, software, connectivity, and peripheral issues.
• Resolve assigned Field Services and desktop-support tickets.
• Support printers, phones, mobile devices, shared workstations, and common peripherals.
• Assist with hardware moves, installations, inventory tracking, and equipment reconciliation.
• Perform basic user setup and account-access support.
• Document completed work and maintain accurate ticket and asset records.
• Communicate professionally with clinical and administrative caregivers.
• Support additional onsite Field Services and daily operational work as assigned.
• Maintain productivity and independently identify next steps after completing assigned priorities.

Conoscenze

Desktop support

Windows deployment

Customer service

Independent work

Onsite support

Formazione

High school diploma or equivalent

Associate degree or technical training

Certifications (A+/Network+/Microsoft)

Strumenti

Active Directory

Microsoft 365

ServiceNow

SCCM

Intune

Epic software

Descrizione del lavoro

• Prepare, stage, deploy, and replace Windows workstations and related equipment
• Support endpoint lifecycle and hardware-refresh activities
• Troubleshoot desktop, laptop, software, connectivity, and peripheral issues
• Resolve assigned Field Services and desktop-support tickets
• Support printers, phones, mobile devices, shared workstations, and common peripherals
• Assist with hardware moves, installations, inventory tracking, and equipment reconciliation
• Perform basic user setup and account-access support
• Document completed work and maintain accurate ticket and asset records
• Communicate professionally with clinical and administrative caregivers
• Support additional onsite Field Services and daily operational work as assigned
• Maintain productivity and independently identify next steps after completing assigned priorities

Skill Set Requirements:

• Hands-on desktop support, IT support, or Field Services experience
• Experience deploying and troubleshooting Windows workstations
• Familiarity with common desktop hardware, software, and peripherals
• Ability to diagnose connectivity, endpoint, printer, and user-access issues
• Strong customer-service and communication skills
• Ability to follow established processes while working independently
• Self-motivated and able to manage multiple priorities without significant supervision
• Comfortable supporting users in an active hospital environment
• Reliable transportation and ability to work 100% onsite in Santa Rosa
• Full-time availability through December 31, 2026

Nice to Haves:

• Hospital or healthcare IT experience
• Experience with Active Directory and Microsoft 365
• Familiarity with ServiceNow or another enterprise ticketing platform
• Experience with SCCM, Intune, or comparable endpoint-management tools
• Experience supporting mobile devices, phones, printers, clinical peripherals, or shared workstations
• Familiarity with Epic or other clinical applications
• Previous Providence experience

Education/Certification(s)/License(s):

• High school diploma or equivalent required
• Associate degree, technical training, or equivalent hands-on IT experience preferred
• CompTIA A+, Network+, Microsoft, or comparable technical certification is a plus
• Valid driver’s license and reliable transportation required