Desktop Field Services Technician – Onsite 24x7 Support

University of California - San Francisco; San Francisco (CA); On-site; USD 60,000 - 90,000; Full time

Job summary

UCSF is seeking an IT Service Desk / Desktop Support professional to provide onsite and remote technical assistance across desktop, laptop, mobile devices, printers and network issues in a 7x24 environment.

The role emphasizes customer service, incident management, documentation, and collaboration with Service Desk and Desktop Engineering to keep research and clinical operations running smoothly.

This is a full-time role requiring flexibility for after-hours support.

Qualifications

• Bachelor's degree in Computer Science or related field, or 1 year additional experience.
• At least 2 years desktop support in Windows/Mac in a complex networked environment.
• Expert proficiency with MS Windows; Mac OS X; MS Office.
• Ability to advise on hardware/software purchases.
• Experience supporting network and printers; VPN and wireless.
• Strong documentation and training delivery capabilities.
• Excellent customer service and teamwork; 7x24 on-call flexibility.

Responsibilities

• Provide onsite walk-up IT support for desktops, laptops, handheld devices, printers, and peripherals.
• Staff rotation to Service Desk or other sites as required.
• Handle 35-50 customer contacts per day with high customer satisfaction metrics.
• Resolve Level1 escalations and assist Level1 analysts.
• Provide remote and on-site support and maintain detailed incident documentation.

Skills

Customer service

Desktop support

Windows

Macintosh

Active Directory

On-call

Troubleshooting

Education

Bachelor's degree in Computer Science, Information Systems, or a similar degree

Tools

Active Directory tools (ADUC)

SCCM (MS System Center Configuration Manager)

Tivoli Endpoint Manager (Big Fix)

Job description

UCSF is seeking an IT Service Desk / Desktop Support professional to provide onsite and remote technical assistance across desktop, laptop, mobile devices, printers and network issues in a 7x24 environment.

The role emphasizes customer service, incident management, documentation, and collaboration with Service Desk and Desktop Engineering to keep research and clinical operations running smoothly.

This is a full-time role requiring flexibility for after-hours support.