Desktop Support Specialist — Onsite & Remote IT Help

Minnesota IT Services; Saint Cloud (MN); On-site; USD 52,000 - 72,000; Full time

Job summary

Minnesota IT Services (MNIT) seeks a Desktop Support Technician to provide deskside and remote IT support for State of Minnesota users. The role sits in the Enterprise Services team, supporting agencies, boards, and commissions and central services.

You will use Active Directory, Group Policy, DNS, DHCP, and imaging tools to triage and resolve issues. Onsite work in Saint Cloud, MN is required with limited telework eligibility.

Qualifications

• Minimum of three (3) years of IT-related experience.
• Experience with Active Directory, Group Policy, DNS, DHCP.
• Experience with Windows Client OS, MacOS, and mobile (Android/iOS).
• Experience with remote support and collaboration tools (Bomgar, Beyond Trust, TeamViewer, RDP, Teams, Webex).
• Experience imaging desktops and laptops for deployments (MECM, Ghost, Acronis).
• Experience with incident logging and ticketing systems (Remedy, Footprints, ServiceNow).
• Excellent customer service and communication skills.
• Valid driver’s license for travel.

Responsibilities

• Monitor ticket queues and assist in incident resolution.
• Submit and escalate support requests as needed.
• Maintain hardware and lead small projects.
• Train lower-level staff.
• Manage Tier 1 and 2 support for computers, mobiles, peripherals, and imaging.

Skills

Customer service

Communication

Problem solving

Multitasking

Organization

Education

IT-related degree preferred

Tools

Bomgar

Beyond Trust

TeamViewer

RDP

WebEx

MECM

Ghost

Acronis

SCCM

PowerShell

Job description

Minnesota IT Services (MNIT) seeks a Desktop Support Technician to provide deskside and remote IT support for State of Minnesota users. The role sits in the Enterprise Services team, supporting agencies, boards, and commissions and central services.

You will use Active Directory, Group Policy, DNS, DHCP, and imaging tools to triage and resolve issues. Onsite work in Saint Cloud, MN is required with limited telework eligibility.