Onsite Deskside Tech: Windows/macOS + AD/SSO

Talon Professional Services; Chicago (IL); On-site; USD 39,000 - 50,000; Full time

Job summary

Talon Professional Services is seeking a Deskside Technician in Chicago to deliver onsite IT support for a dynamic user base. You will handle end-user computing, hardware issues, and device management in a fast-paced environment.

The role requires strong experience with macOS/Windows, AD, Office 365, and SSO/MFA (Okta). Remote support and mobility responsibilities are part of the job, with opportunities to participate in IT projects and moves.

Qualifications

• High School Diploma required.
• Over 5 years' experience supporting end-user computing in a corporate environment, including remote support.
• Proven experience supporting macOS and Windows operating systems, including desktop and laptop hardware.
• Strong knowledge of Active Directory, Office 365, SaaS applications (Zoom, Teams, SharePoint, Adobe Creative Cloud).
• Expertise in SSO/MFA administration (Okta), MDM (Workspace One), and IT ticketing (ServiceNow).
• Familiarity with networking, hardware troubleshooting, and point of sale systems.
• Ability to perform deep troubleshooting, research, and complex technical issue resolution.
• Must be willing to support mobile device troubleshooting and participate in IT projects and moves.

Responsibilities

• Provide deskside IT support to a diverse user base in a fast-paced environment.
• Deliver hands-on troubleshooting and ticket resolution to optimize device management.
• Collaborate with IT teams on moves and IT projects as needed.

Skills

macOS support

Windows support

Active Directory

Office 365

SaaS apps

Okta SSO/MFA

Workspace ONE MDM

ServiceNow

Networking

Hardware troubleshooting

POS systems

Communication

Lifting 50 lbs

Education

High School Diploma

5+ years exp

A+ Certification

MCP

Job description

Talon Professional Services is seeking a Deskside Technician in Chicago to deliver onsite IT support for a dynamic user base. You will handle end-user computing, hardware issues, and device management in a fast-paced environment.

The role requires strong experience with macOS/Windows, AD, Office 365, and SSO/MFA (Okta). Remote support and mobility responsibilities are part of the job, with opportunities to participate in IT projects and moves.