On-site Service Desk Technician: Windows, AD & Okta Support

Optomi

Dunwoody (GA)

On-site

USD 45,000 - 65,000

Full time

13 hours ago

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Job summary

Optomi is seeking a Service Desk Technician to join our on-site team in Dunwoody, GA. You will be the first contact for IT incidents, providing front-line support for Windows 10/11, Office 365, and network issues, while guiding users through resolution.

Ideal candidates have 3+ years in a service desk, familiarity with Active Directory and Okta, and experience with iOS/Android devices, VPN, and remote tools like BeyondTrust. Join our enterprise environment and drive customer-focused service.

Qualifications

3+ years of experience in technical support or service desk
Experience with Windows 10/11 and Office 365
Experience with Active Directory and Okta preferred
Experience supporting iOS and Android devices
Knowledge of VPN, Wi-Fi, networking, and proxy settings
Familiarity with ServiceNow or similar ITSM
Knowledge of ITIL Incident Management preferred

Responsibilities

Handle incidents and service requests via ServiceNow, phone, email, and in-person
Provide first-level technical support for Windows, Office 365, apps and networks
Troubleshoot account and access issues (password resets, AD, Okta, VPN)
Triage and resolve tickets with ownership from intake to resolution
Provide remote support using BeyondTrust
Image, configure, and ship computers and hardware
Install and support approved software including Okta-federated apps
Maintain Active Directory groups and application access
Create and maintain knowledge articles and processes
Collaborate with IT teams and vendors to escalate as needed
Mentor peers on troubleshooting processes
Support future M&A onsite/remote deployment