Deskside Technician (Chicago)

Talon Professional Services; Chicago (IL); On-site; USD 39,000 - 50,000; Full time

Job summary

Talon Professional Services is seeking a Deskside Technician in Chicago to deliver onsite IT support for a dynamic user base. You will handle end-user computing, hardware issues, and device management in a fast-paced environment.

The role requires strong experience with macOS/Windows, AD, Office 365, and SSO/MFA (Okta). Remote support and mobility responsibilities are part of the job, with opportunities to participate in IT projects and moves.

Qualifications

• High School Diploma required.
• Over 5 years' experience supporting end-user computing in a corporate environment, including remote support.
• Proven experience supporting macOS and Windows operating systems, including desktop and laptop hardware.
• Strong knowledge of Active Directory, Office 365, SaaS applications (Zoom, Teams, SharePoint, Adobe Creative Cloud).
• Expertise in SSO/MFA administration (Okta), MDM (Workspace One), and IT ticketing (ServiceNow).
• Familiarity with networking, hardware troubleshooting, and point of sale systems.
• Ability to perform deep troubleshooting, research, and complex technical issue resolution.
• Must be willing to support mobile device troubleshooting and participate in IT projects and moves.

Responsibilities

• Provide deskside IT support to a diverse user base in a fast-paced environment.
• Deliver hands-on troubleshooting and ticket resolution to optimize device management.
• Collaborate with IT teams on moves and IT projects as needed.

Skills

macOS support

Windows support

Active Directory

Office 365

SaaS apps

Okta SSO/MFA

Workspace ONE MDM

ServiceNow

Networking

Hardware troubleshooting

POS systems

Communication

Lifting 50 lbs

Education

High School Diploma

5+ years exp

A+ Certification

MCP

Job description

Job Title: Deskside Technician (Chicago)

Workplace Type: Onsite (Chicago, IL)

Employment Type: Contract (12 months)

Join a dynamic team at a leading company where your technical expertise will have a direct impact on smooth IT operations and user satisfaction. As a Deskside Technician, you'll deliver exceptional support to a diverse user base, ensuring seamless technology experiences in a fast-paced environment. Bring your hands-on troubleshooting skills and proactive attitude to help optimize device management, ticket resolution, and IT workflows in a collaborative setting.

Required Skills:

• Proven experience supporting macOS and Windows operating systems, including desktop and laptop hardware
• Strong knowledge of Active Directory, Office 365, SaaS applications (Zoom, Teams, SharePoint, Adobe Creative Cloud)
• Expertise in SSO/MFA administration (Okta), MDM (Workspace One), and IT ticketing (ServiceNow)
• Familiarity with networking, hardware troubleshooting, and point of sale systems
• Ability to perform deep troubleshooting, research, and complex technical issue resolution
• Excellent verbal and written communication skills paired with a professional, positive demeanor
• Capable of lifting equipment up to 50 pounds and working long hours on your feet

Nice to Have Skills:

• A+ Certification
• Microsoft Certified Professional (MCP)

Preferred Education and Experience:

• High School Diploma required
• Over 5 years' experience supporting end-user computing in a corporate environment, including remote support capabilities

Other Requirements:

• Must be willing to support mobile device troubleshooting and participate in IT projects and moves
• Availability for support at additional client locations as needed

Bring your technical prowess, positive attitude, and passion for exceptional user support.