Desktop Support Technician II – End-User Hardware Expert

Stefanini North America and APAC; Indianapolis (IN); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

401(k)

Paid time off

Tuition reimbursement

Medical, dental, and vision insurance

Job summary

Stefanini North America and APAC is seeking a skilled technician to provide desk-side support in the Indianapolis area. The role involves troubleshooting hardware issues, managing ServiceNow tickets, and coordinating with OEMs for repairs.

Candidates should have at least 3 years of experience, strong communication skills, and the ability to work independently. A comprehensive benefits package is offered, including medical, dental, and 401(k) options.

Qualifications

• 3+ years of experience in corporate desk-side support.
• Ability to troubleshoot and replace hardware on PCs and Mac devices.
• Valid driver’s license and proof of auto insurance, if travel is required.

Responsibilities

• Troubleshoot and repair hardware issues.
• Manage ServiceNow queue and ticket follow-up.
• Support projects involving hardware and high-touch user experience.

Skills

Troubleshooting

Communication skills

Customer-oriented attitude

Tools

Active Directory

Windows

MacOS

ServiceNow

Job description

Stefanini North America and APAC is seeking a skilled technician to provide desk-side support in the Indianapolis area. The role involves troubleshooting hardware issues, managing ServiceNow tickets, and coordinating with OEMs for repairs.

Candidates should have at least 3 years of experience, strong communication skills, and the ability to work independently. A comprehensive benefits package is offered, including medical, dental, and 401(k) options.