Deskside IT Technician II — Mac/PC Support Pro

Stefanini North America and APAC; Costa Mesa (CA); On-site; USD 52,000 - 78,000; Full time

Job summary

Stefanini North America and APAC is seeking a deskside IT support specialist in Costa Mesa, CA. You will provide Mac and Windows device support, manage printers and peripherals, and assist with mobile devices and VPN services in a large corporate environment.

The role requires hands-on hardware/software troubleshooting, on-call availability, and strong communication skills to support executive users and end-users across campus.

Qualifications

• Experience supporting Mac OS and Windows OS in a corporate setting.
• Expert knowledge of Office 365 applications and collaboration tools.
• Familiar with identity management (Okta) and device management (Workspace ONE).
• Experience using ServiceNow for incident tracking and ticketing.
• Strong networking and printer/AV support skills.
• Ability to research and troubleshoot complex technical issues.

Responsibilities

• Provide deskside IT support for Mac and Windows devices in a large corporate environment.
• Troubleshoot hardware, software, and network issues and document resolutions.
• Maintain system configurations, assets, and inventory records.
• Assist with remote facilities and users as needed.
• Perform on-call and after-hours support when required.
• Support executive users as directed by the client.

Skills

Mac OS support

Windows OS support

Office 365

Okta SSO

Workspace ONE

ServiceNow

SentinelOne

Zscaler

Networking (WiFi)

Hardware peripherals

Point of Sale

Printers & AV

Education

High School Diploma

Tools

Microsoft Office

Job description

Stefanini North America and APAC is seeking a deskside IT support specialist in Costa Mesa, CA. You will provide Mac and Windows device support, manage printers and peripherals, and assist with mobile devices and VPN services in a large corporate environment.

The role requires hands-on hardware/software troubleshooting, on-call availability, and strong communication skills to support executive users and end-users across campus.