Onsite Deskside IT Support Technician

Sira Consulting, an Inc 5000 company; Hopewell (VA); Vor Ort; USD 45.000 - 65.000; Vollzeit

Zusammenfassung

Sira Consulting seeks an experienced Deskside Field Support specialist for onsite service at Hopewell, VA and nearby locations. You will install, image, and configure desktops, laptops, tablets, and peripherals while maintaining strong customer service and ticketing discipline.

Responsibilities include imaging Windows OS, Active Directory and GPO tasks, printer and device support, and after-hours on-call as needed. Onsite work only.

Qualifikationen

• Relevant Experience: 3 Years minimum.
• Certifications: A+ Hardware, Microsoft (preferred), ITIL (Preferred), CCNA (preferred).
• Tools: Windows OS, MS Office, O365, Mac OS (preferred).
• Ticketing: ServiceNow (IM, SRM, AMDB, CMDB, Knowledge Management).
• Excellent communication – reading, writing, speaking.

Aufgaben

• Provide on-site deskside IT support at Hopewell, VA site and nearby locations.
• Imaging and reimaging Windows OS on desktops, laptops, and tablets.
• Set up and configure PC equipment for end-users; handle peripherals and phones.
• Operate and document ticket progress in ServiceNow; ensure user satisfaction.
• Travel to nearby sites as needed; participate in after-hours on-call as required.

Kenntnisse

On-Call Support

Travel readiness

Office-based work

Imaging Windows systems

Peripherals handling

Remote desktop

Imaging utilities (Ghost, SCCM)

PC setup & delivery

Wireless device support

Active Directory

GPO

Windows OS proficiency

Printer support

Customer service

Troubleshooting

Tools

ServiceNow

Ghost/SCCM

Active Directory tools

Jobbeschreibung

Sira Consulting seeks an experienced Deskside Field Support specialist for onsite service at Hopewell, VA and nearby locations. You will install, image, and configure desktops, laptops, tablets, and peripherals while maintaining strong customer service and ticketing discipline.

Responsibilities include imaging Windows OS, Active Directory and GPO tasks, printer and device support, and after-hours on-call as needed. Onsite work only.