Executive Deskside IT Support Technician

SAIC; Washington (District of Columbia); On-site; USD 40,000 - 80,000; Full time

Job summary

SAIC is hiring a Deskside Support Technician to support HHS in Washington, DC. The technician will provide ongoing end-user support across the enterprise including White Glove Deskside End User Support, IT Asset Management, Network Printer, and MDM support for our Executive Customer.

The role involves resolving escalated technical problems, contributing to knowledge base, creating documentation, and developing processes to improve service desk capabilities.

Qualifications

• BA and 6 years of experience or Associates and 8 years or HS and 10 years.

Responsibilities

• MS In-Tune Mobile Device Management.
• Active Directory account management implementation and administration.
• Microsoft Exchange/Office365 use and/or administration.
• Microsoft Windows 11 planning and roll out in enterprise environment.
• Install, connect to the network and maintain all computer hardware.
• Install and maintain computer software on users’ devices such as Windows and Office Suite.
• Incident response and client response coordination for hardware and other IT Operations related failures.
• Create documentation to assist other departments with further analysis of technical issues.
• Create Knowledge Base Documents to assist Level 1 in resolving repetitive issues.

Skills

Windows 11/10

Active Directory

Office 365

IT support

Communication skills

Education

Bachelor's degree + 6 years experience

Associates + 8 years experience

High School + 10 years experience

Tools

In-Tune MDM

ServiceNow

Job description

SAIC is hiring a Deskside Support Technician to support HHS in Washington, DC. The technician will provide ongoing end-user support across the enterprise including White Glove Deskside End User Support, IT Asset Management, Network Printer, and MDM support for our Executive Customer.

The role involves resolving escalated technical problems, contributing to knowledge base, creating documentation, and developing processes to improve service desk capabilities.