Onsite Deskside Engineer - End-User Tech Pro

Cognizant; Montpelier (VT); On-site; USD 79,000 - 90,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays plus PTO

401(k) plan and contributions

Disability coverage

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant is seeking a Deskside Engineer to provide end-user support for desktops and devices in Montpelier, VT. The role emphasizes hands-on troubleshooting across Windows, macOS, networking, and endpoint management.

The candidate should have strong customer service skills and the ability to support desktop infrastructure while maintaining high user satisfaction. Salary ranges from $79,000 to $90,000 with eligibility for Cognizant's incentive program.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent practical experience.
• 6-8 years of experience in Desktop Support, Deskside Support, or End User Computing environments.
• Strong analytical and troubleshooting skills with the ability to resolve complex technical issues.
• Excellent verbal and written communication skills.

Responsibilities

• Provide onsite and remote end-user support for desktops, laptops, mobile devices, operating systems, software applications, and enterprise tools.
• Diagnose and resolve hardware, software, operating system, and network connectivity issues while ensuring minimal business disruption.
• Support and administer Windows 10/11, macOS devices, Active Directory accounts, and endpoint management platforms such as Intune and SCCM.
• Manage and troubleshoot virtual desktop environments, including Citrix and Azure Virtual Desktop (AVD), to ensure seamless user access.
• Install, configure, maintain, and support printers, peripherals, conferencing equipment, and other workplace technology assets.
• Track, prioritize, and resolve incidents and service requests through ticketing systems such as ServiceNow, Remedy, or Jira while meeting SLA requirements.
• Maintain IT asset inventory, document technical procedures, and collaborate with infrastructure, security, and networking teams to improve end-user computing services and operational efficiency.

Job description

Cognizant is seeking a Deskside Engineer to provide end-user support for desktops and devices in Montpelier, VT. The role emphasizes hands-on troubleshooting across Windows, macOS, networking, and endpoint management.

The candidate should have strong customer service skills and the ability to support desktop infrastructure while maintaining high user satisfaction. Salary ranges from $79,000 to $90,000 with eligibility for Cognizant's incentive program.