Onsite Desk Support Specialist: Windows & Mobile IT

Artech Information System LLC; Anchorage (AK); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading IT staffing company is seeking a Deskside Support Representative for onsite support in Anchorage, AK. In this role, you'll diagnose and resolve Microsoft OS issues and install applications while providing excellent customer service in a corporate environment. Ideal candidates will have experience in technical support and mobile device management. This position is for a duration of 1 year, with the possibility of extension.

Qualifications

• Experience in Windows-based corporate technical support environment.
• Ability to diagnose and resolve Microsoft OS issues.
• Experience with iOS, Android and Apple Mac systems.

Responsibilities

• Diagnose and remedy complex Microsoft OS problem tickets.
• Configure and install common applications.
• Support Office, Outlook, and work with ticketing systems.

Skills

Customer service experience

Windows OS support

Mobile device support

Communication skills

Soft skills

Job description

A leading IT staffing company is seeking a Deskside Support Representative for onsite support in Anchorage, AK. In this role, you'll diagnose and resolve Microsoft OS issues and install applications while providing excellent customer service in a corporate environment. Ideal candidates will have experience in technical support and mobile device management. This position is for a duration of 1 year, with the possibility of extension.