Deskside IT Support Technician

CCS; New York (NY); On-site; USD 42,000 - 64,000; Full time

Job summary

CCS, a growing IT company in New York, is seeking a Deskside Support Technician to join our team on-site. You will provide hands-on desk-side and phone support to staff and administration in a college environment, resolving hardware and software issues promptly.

The ideal candidate has 1–2 years of experience, A+ certification, and strong communication skills. You will log calls, assist with network migration tasks, and ensure end-user satisfaction while maintaining professional relationships.

Qualifications

• 1–2 years of hardware and software support experience.
• Strong Windows OS knowledge (Windows 7/10).
• A+ certification or equivalent is preferred.
• Excellent verbal and written communication skills.
• Able to work independently and in a team.
• Experience in a college environment is a plus.

Responsibilities

• Provide hands-on desk-side and phone support to staff and administrators.
• Monitor and follow up on tickets in the queue.
• Troubleshoot hardware and software issues in person.
• Ensure customer satisfaction after ticket closure.
• Assist with network migration-related tasks.
• Test and verify printer, shared storage, and application access.
• Log all calls in the ticketing system.
• Maintain strong end-user relationships and professionalism.
• Perform other duties as assigned.

Skills

A+ certification

Hardware and software support

Windows 7/10 expertise

Troubleshooting hardware/software

Excellent communication skills

Teamwork and independence

Dell/Lenovo certifications

Education

Help Desk Certification

Tools

Dell certifications

Lenovo certifications

Job description

CCS, a growing IT company in New York, is seeking a Deskside Support Technician to join our team on-site. You will provide hands-on desk-side and phone support to staff and administration in a college environment, resolving hardware and software issues promptly.

The ideal candidate has 1–2 years of experience, A+ certification, and strong communication skills. You will log calls, assist with network migration tasks, and ensure end-user satisfaction while maintaining professional relationships.