Onsite Customer Service Specialist (1-Year Contract)

Pinnacle Technology; North Canton (OH); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Paid training

Job summary

A leading logistics company is seeking a Customer Service Representative for a 1-year contract in North Canton, OH. This role involves monitoring call management systems, scheduling customer service engineers, and communicating with customers about updates and escalations. Candidates must possess strong communication skills and experience in customer service or similar fields. This position is onsite and includes 2 weeks of paid training. Join a dynamic team while contributing to efficient business operations.

Qualifications

• Strong background in customer service or related fields.
• Excellent verbal and written communication skills.
• Ability to learn new systems rapidly.

Responsibilities

• Monitor call management for SLA targets.
• Schedule and assign customer service engineers.
• Review calls and prioritize based on urgency.
• Communicate updates to customers.

Skills

Reliable and dependable

Strong communication skills (verbal & written)

Ability to understand business efficiency and logic

Ability to learn new systems/software quickly

Experience in customer service

Job description

A leading logistics company is seeking a Customer Service Representative for a 1-year contract in North Canton, OH. This role involves monitoring call management systems, scheduling customer service engineers, and communicating with customers about updates and escalations. Candidates must possess strong communication skills and experience in customer service or similar fields. This position is onsite and includes 2 weeks of paid training. Join a dynamic team while contributing to efficient business operations.