Onsite Cybersecurity Operations Lead – 12-Month Contract

Cloud Analytics Technologies, LLC; Charlotte (NC); On-site; USD 89,000 - 126,000; Full time

Job summary

Cloud Analytics Technologies, LLC seeks an experienced Cybersecurity Operations Manager to lead operational oversight of CrowdStrike services and act as the onsite liaison among ICW Group, CrowdStrike, and Atos for a 12‑month engagement in Charlotte.

You will coordinate implementation, governance, service reviews, and escalations while maintaining RAID logs and executive dashboards to drive risk reduction and continuous improvement.

Qualifications

• 12+ years of cybersecurity experience spanning security operations, incident response, threat detection, exposure management, or managed security services.
• 7+ years leading enterprise SOC, MDR, incident‑response, or managed‑security programs.
• 4+ years of operational experience with CrowdStrike Falcon technologies, preferably Falcon Complete, Insight, Identity Protection, Exposure Management, Next‑Gen SIEM, or Guardian / AIDR.
• Experience in a senior client‑facing role such as TAM, Security Operations Manager, SOC Manager, Service Delivery Manager, or Cybersecurity Program Manager.
• Ability to work onsite in San Diego for the 12‑month assignment.
• Strong communication skills and the ability to translate technical issues into business impact and clear actions.

Responsibilities

• Act as the primary operational liaison for Falcon Complete service matters.
• Coordinate critical‑incident communications, follow‑up actions, and closure.
• Ensure recommendations are assigned, tracked, and resolved by the appropriate ICW or Atos team.
• Coordinate implementation workstreams, dependencies, risks, and delivery with Atos as the GSI.
• Maintain accountability through documented owners, due dates, actions, and escalations.
• Coordinate response and remediation across infrastructure, endpoint, identity, cloud, and application teams.
• Lead day‑to‑day administration and operating processes for CTEM and Falcon Guardian / AIDR.
• Coordinate exposure prioritization, remediation, tuning, reporting, and continuous improvement.
• Integrate findings into ICW workflows and partner with asset owners to reduce risk.
• Lead weekly operational and monthly service reviews.
• Maintain a RAID log covering risks, assumptions, issues, and dependencies.
• Create executive dashboards and concise status reporting.
• Maintain the roadmap, RACI, escalation model, and transition plan.
• Implementation oversight, deployment coordination, and operational transition plan.
• Security‑operations governance framework, cadence, RACI, and escalation model.
• Executive dashboards, monthly service reviews, and action tracking.
• Incident‑escalation and stakeholder‑communication process.
• CTEM remediation tracking and Falcon Guardian / AIDR operating procedures.
• RAID log and remediation‑status reporting.
• Knowledge‑transfer and operational‑readiness documentation.

Skills

Cybersecurity operations

Incident response

Threat detection

SOC leadership

Client-facing

Tools

CrowdStrike Falcon

ServiceNow

Jira

Microsoft Intune

SCCM

Job description

Cloud Analytics Technologies, LLC seeks an experienced Cybersecurity Operations Manager to lead operational oversight of CrowdStrike services and act as the onsite liaison among ICW Group, CrowdStrike, and Atos for a 12‑month engagement in Charlotte.

You will coordinate implementation, governance, service reviews, and escalations while maintaining RAID logs and executive dashboards to drive risk reduction and continuous improvement.