Cybersecurity Operations Manager - Onsite 12-Month Role

Machine Learning Technologies, LLC; Charlotte (NC); On-site; USD 89,000 - 126,000; Full time

Job summary

Machine Learning Technologies, LLC is seeking an experienced Cybersecurity Operations Manager to serve as the onsite liaison among ICW Group, CrowdStrike, and Atos in Charlotte, NC. This 12-month assignment will lead operational oversight of CrowdStrike services, including implementation, governance, and daily coordination.

The resource will coordinate implementation through steady-state support, serving as the central contact for Falcon Complete, CTEM, Falcon Guardian / AIDR, service reviews,

Qualifications

• 12+ years of cybersecurity experience across security operations and threat management.

Responsibilities

• Act as primary operational liaison for Falcon Complete service matters.
• Coordinate critical-incident communications, follow-up actions, and closure.
• Ensure recommendations are assigned, tracked, and resolved by the appropriate ICW or Atos team.
• Coordinate implementation workstreams, dependencies, risks, and delivery with Atos as the GSI.
• Maintain accountability through documented owners, due dates, actions, and escalations.
• Coordinate response and remediation across infrastructure, endpoint, identity, cloud, and application teams.
• Lead day-to-day administration and operating processes for CTEM and Falcon Guardian / AIDR.
• Coordinate exposure prioritization, remediation, tuning, reporting, and continuous improvement.
• Integrate findings into ICW workflows and partner with asset owners to reduce risk.
• Lead weekly operational and monthly service reviews.
• Maintain a RAID log covering risks, assumptions, issues, and dependencies.
• Create executive dashboards and concise status reporting.
• Maintain the roadmap, RACI, escalation model, and transition plan.
• Implementation oversight, deployment coordination, and operational transition plan.
• Security-operations governance framework, cadence, RACI, and escalation model.
• Executive dashboards, monthly service reviews, and action tracking.
• Incident-escalation and stakeholder-communication process.
• CTEM remediation tracking and Falcon Guardian / AIDR operating procedures.
• RAID log and remediation-status reporting.
• Knowledge-transfer and operational-readiness documentation.

Skills

Leadership

Communication

Client-facing

Coordination

Threat detection & incident response

Education

CISSP

CISM

CCSP

GCIH

GCED

CompTIA Security+

Tools

CrowdStrike Falcon Complete

CrowdStrike Insight

Falcon Identity Protection

Falcon Exposure Management

Falcon Guardian / AIDR

Next-Gen SIEM

ServiceNow

Jira

Microsoft Intune

SCCM

BigFix

Okta

Microsoft Entra ID

Active Directory

Azure

AWS

Google Cloud

Job description

Machine Learning Technologies, LLC is seeking an experienced Cybersecurity Operations Manager to serve as the onsite liaison among ICW Group, CrowdStrike, and Atos in Charlotte, NC. This 12-month assignment will lead operational oversight of CrowdStrike services, including implementation, governance, and daily coordination.

The resource will coordinate implementation through steady-state support, serving as the central contact for Falcon Complete, CTEM, Falcon Guardian / AIDR, service reviews,