Cybersecurity Operations Lead & Technical Account Manager

Cloud Analytics Technologies, LLC; San Diego (CA); On-site; USD 87,000 - 117,000; Full time

Job summary

Cloud Analytics Technologies, LLC seeks an experienced Cybersecurity Operations Manager / Technical Account Manager to oversee CrowdStrike services on-site in San Diego for an initial 8-month period with possible extension. This role coordinates Falcon Complete, CTEM, and Guardian/AIDR activities, driving governance, incident handling, and improvements across IT, security, and business teams.

You will lead weekly reviews, manage RAID logs, and create executive dashboards, while aligning with

Qualifications

• 7+ years in cybersecurity ops, IR, threat detection, or MSSP.
• 7+ years leading enterprise SOC or managed-security programs.
• 4+ years with CrowdStrike Falcon technologies (Falcon Complete/Guardian).

Responsibilities

• Act as the primary operational liaison for Falcon Complete service matters.
• Coordinate critical-incident communications, follow-up actions, and closure.
• Ensure recommendations are tracked and resolved by ICW or Atos teams.
• Coordinate implementation workstreams, dependencies, risks, and delivery with Atos as the GSI.
• Maintain accountability through documented owners, due dates, actions, and escalations.
• Coordinate response and remediation across infrastructure, endpoint, identity, cloud, and application teams.
• Lead day-to-day administration and operating processes for CTEM and Falcon Guardian / AIDR.
• Coordinate exposure prioritization, remediation, tuning, reporting, and continuous improvement.
• Integrate findings into ICW workflows and partner with asset owners to reduce risk.
• Lead weekly operational and monthly service reviews.
• Maintain a RAID log covering risks, assumptions, issues, and dependencies.
• Create executive dashboards and concise status reporting.
• Maintain the roadmap, RACI, escalation model, and transition plan.
• Implementation oversight, deployment coordination, and operational transition plan.

Skills

Cybersecurity operations

Incident response

Client-facing leadership

Security governance

Tools

CrowdStrike Falcon

ServiceNow

Jira

Microsoft Entra ID

Job description

Cloud Analytics Technologies, LLC seeks an experienced Cybersecurity Operations Manager / Technical Account Manager to oversee CrowdStrike services on-site in San Diego for an initial 8-month period with possible extension. This role coordinates Falcon Complete, CTEM, and Guardian/AIDR activities, driving governance, incident handling, and improvements across IT, security, and business teams.

You will lead weekly reviews, manage RAID logs, and create executive dashboards, while aligning with