Cybersecurity Ops Manager & TAM - Onsite, 12 Months

Valiant Technologies LLC

Charlotte (NC)

On-site

USD 89,000 - 126,000

Full time

20 hours ago

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Job summary

Valiant Technologies LLC in Charlotte, NC seeks an experienced Cybersecurity Operations Manager to lead operational oversight of CrowdStrike services and serve as the onsite liaison among ICW Group, CrowdStrike, and Atos. This 12-month assignment will drive implementation, adoption, governance, and steady-state coordination.

The role requires 12+ years in cybersecurity, 7+ years in enterprise SOC leadership, and 4+ years with CrowdStrike Falcon technologies.

Qualifications

Twelve+ years of cybersecurity experience spanning security operations, incident response, threat detection, exposure management, or managed security services.
Seven+ years leading enterprise SOC, MDR, incident-response, or managed-security programs.
Four+ years of operational experience with CrowdStrike Falcon technologies, preferably Falcon Complete, Insight, Identity Protection, Exposure Management, Next-Gen SIEM, or Guardian / AIDR.
Experience in a senior client-facing role such as TAM, Security Operations Manager, SOC Manager, Service Delivery Manager, or Cybersecurity Program Manager.
Proven coordination across customers, cybersecurity vendors, and global systems integrators during implementation and operations.

Responsibilities

Act as the primary operational liaison for Falcon Complete service matters.
Coordinate critical-incident communications, follow-up actions, and closure.
Ensure recommendations are assigned, tracked, and resolved by the appropriate ICW or Atos team.
Coordinate implementation workstreams, dependencies, risks, and delivery with Atos as the GSI.
Maintain accountability through documented owners, due dates, actions, and escalations.
Coordinate response and remediation across infrastructure, endpoint, identity, cloud, and application teams.
Lead day-to-day administration and operating processes for CTEM and Falcon Guardian / AIDR.
Coordinate exposure prioritization, remediation, tuning, reporting, and continuous improvement.
Integrate findings into ICW workflows and partner with asset owners to reduce risk.
Lead weekly operational and monthly service reviews.
Maintain a RAID log covering risks, assumptions, issues, and dependencies.
Create executive dashboards and concise status reporting.