Cybersecurity Operations Manager & TAM — Falcon Expertise

Ethereum Technologies; Charlotte (NC); On-site; USD 89,000 - 126,000; Full time

Job summary

ICW Group is seeking an experienced Cybersecurity Operations Manager for a 12-month on-site engagement in Charlotte, NC. You will oversee CrowdStrike services, lead incident response coordination, and drive operational governance across multiple teams, ensuring risk reduction and timely remediation.

The role requires a strong background in SOC operations, governance, and executive reporting, with extensive experience in customer-facing security program delivery.

Qualifications

• 12+ years in cybersecurity including security operations, incident response, threat detection, exposure management, or managed security services.
• 7+ years leading enterprise SOC, MDR, incident-response, or managed-security programs.
• 4+ years with CrowdStrike Falcon technologies (Falcon Complete, Insight, Identity Protection, Exposure Management, Next-Gen SIEM, or Guardian/AIDR).
• Senior client-facing experience (TAM, SOC Manager, Service Delivery Manager) with cross-functional coordination.
• Proven ability to translate technical issues into business impact and actions.

Responsibilities

• Act as primary operational liaison for Falcon Complete service matters.
• Coordinate critical-incident communications, follow-up actions, and closure.
• Ensure recommendations are tracked and resolved by ICW or Atos teams.
• Lead implementation workstreams and manage risks with Atos as the GSI.
• Maintain RAID log and executive dashboards; lead weekly/monthly service reviews.

Skills

Security operations

Incident response

Threat detection

Governance

Client-facing

Education

CISSP

CISM

CCSP

GCIH

GCED

CompTIA Security+

Tools

CrowdStrike Falcon Complete

Falcon Insight

Identity Protection

Exposure Management

Next-Gen SIEM

Jira

Job description

ICW Group is seeking an experienced Cybersecurity Operations Manager for a 12-month on-site engagement in Charlotte, NC. You will oversee CrowdStrike services, lead incident response coordination, and drive operational governance across multiple teams, ensuring risk reduction and timely remediation.

The role requires a strong background in SOC operations, governance, and executive reporting, with extensive experience in customer-facing security program delivery.