Senior Cybersecurity Operations Lead (Onsite)

Artifintech; Charlotte (NC); On-site; USD 83,000 - 131,000; Full time

Job summary

Artifintech is seeking an experienced Cybersecurity Operations Manager to oversee CrowdStrike services on site in Charlotte, NC for a 12-month engagement with potential extension. You will coordinate implementation through steady-state support, manage escalations, and lead executive reviews across infrastructure, identity, cloud, and applications.

The role requires deep CrowdStrike expertise, strong communication skills, and the ability to translate technical issues into business actions for a

Qualifications

• 12+ years in cybersecurity covering security operations, incident response, threat detection, or exposure management.
• 7+ years leading enterprise SOC, MDR, or incident-response programs.
• 4+ years of operational experience with CrowdStrike Falcon technologies, preferably Falcon Complete or Guardian/AIDR.
• Experience in senior client-facing roles such as TAM, SOC Manager, or Service Delivery Manager.

Responsibilities

• Act as the primary operational liaison for Falcon Complete service matters.
• Coordinate critical-incident communications, follow-up actions, and closure.
• Ensure recommendations are assigned, tracked, and resolved by the appropriate team.
• Coordinate implementation workstreams, dependencies, risks, and delivery with Atos as the GSI.
• Lead day-to-day administration for CTEM and Falcon Guardian / AIDR.
• Maintain RAID logs, executive dashboards, and monthly service reviews.

Skills

Cybersecurity leadership

SOC operations

Incident response

Senior client-facing

Tools

CrowdStrike Falcon Suite

ServiceNow

Jira workflows

Microsoft Intune

Azure/AWS/GCP

Active Directory / Okta

Job description

Artifintech is seeking an experienced Cybersecurity Operations Manager to oversee CrowdStrike services on site in Charlotte, NC for a 12-month engagement with potential extension. You will coordinate implementation through steady-state support, manage escalations, and lead executive reviews across infrastructure, identity, cloud, and applications.

The role requires deep CrowdStrike expertise, strong communication skills, and the ability to translate technical issues into business actions for a