Onsite Customer Support Specialist - Multichannel Solutions

1063 Accenture Flex LLC Company; San Antonio (TX); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) plan

Paid time off

Job summary

Accenture is hiring for an onsite Customer Support role in San Antonio, TX. You will address user queries via chat, phone, or email, resolve issues with empathy, and collaborate with team leads and SMEs to ensure high customer satisfaction.

Candidates should have at least 2 years of experience in customer support, be able to work a flexible shift, and relocate to San Antonio as required. Accenture offers a comprehensive benefits package.

Qualifications

• Minimum of 2 years of customer support experience via phone, chat, and/or email.
• Ability to understand complex information and explain clearly.

Responsibilities

• Address user queries by clarifying root causes and educating users on platform use via chat, phone, or email.
• Achieve daily targets and key performance metrics.
• Deliver high-quality service while maintaining customer satisfaction and resolving cases efficiently.
• Conduct outbound calls and assist end users across various query types to drive satisfaction.
• Resolve issues quickly with empathy and maintain professional interactions within Accenture and with clients.
• Proactively ask questions and stay aware of the client’s business and team processes.
• Communicate information to Team Leads, QAs, SMEs, and the Operations Manager.

Skills

Strong communication skills

Clear written responses

Multichannel support

Job description

Accenture is hiring for an onsite Customer Support role in San Antonio, TX. You will address user queries via chat, phone, or email, resolve issues with empathy, and collaborate with team leads and SMEs to ensure high customer satisfaction.

Candidates should have at least 2 years of experience in customer support, be able to work a flexible shift, and relocate to San Antonio as required. Accenture offers a comprehensive benefits package.