Premium Assistance Specialist - Customer Service

Accenture; San Antonio (TX); On-site; USD 22,000 - 30,000; Full time

Job summary

Accenture seeks a detail-oriented Premium Assistance Customer Service Associate for an onsite role in San Antonio, TX. The contractor will work through BCforward, reviewing eligibility documentation, processing reimbursements, and handling inquiries in a fast-paced environment.

Strong communication and data-entry skills are essential to ensure accurate benefits processing and customer satisfaction. The role emphasizes independent work, adherence to policy, and support for onboarding new agents

Qualifications

• Minimum of 1 year experience in customer service or call center.
• Proficiency in Microsoft Office applications.
• Strong data entry and computer skills.

Responsibilities

• Respond to client calls with information on program benefits and reimbursements.
• Review paystubs and documents to determine monthly eligibility.
• Request missing information and clarify discrepancies as needed.
• Maintain professional relationships with clients and team members.
• Meet daily productivity, quality, and service goals.
• Assist with onboarding and training new agents.

Skills

Customer service experience

MS Office proficiency

Data entry skills

Independent work

Education

High School Diploma or GED

Tools

Microsoft Office

Case management software

Telephone systems

Job description

Accenture seeks a detail-oriented Premium Assistance Customer Service Associate for an onsite role in San Antonio, TX. The contractor will work through BCforward, reviewing eligibility documentation, processing reimbursements, and handling inquiries in a fast-paced environment.

Strong communication and data-entry skills are essential to ensure accurate benefits processing and customer satisfaction. The role emphasizes independent work, adherence to policy, and support for onboarding new agents