Customer Service Associate OnSite San Antonio, TX

Accenture; San Antonio (TX); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical coverage

401(k) retirement plan

Flexible Spending Accounts (FSA)

Wellness program

Commuter benefits

Job summary

Accenture is seeking a Contractor Customer Service Representative for an on-site, 12-month assignment in San Antonio, TX. The role is run through a third-party supplier (ManpowerGroup) with pay and benefits determined by the supplier.

Responsibilities include educating users, handling outbound calls, providing empathetic support, and ensuring daily performance targets are met. Shift patterns and weekend coverage may apply.

Qualifications

• Minimum of 2 years customer support experience.
• Ability to communicate effectively in English (reading, writing, speaking) to perform essential functions.

Responsibilities

• Conduct outbound calls and assist end users with a variety of questions and service needs.
• Educate users on how to effectively navigate and use the platform.
• Deliver helpful, empathetic, and efficient support focused on resolving customer needs.
• Ask proactive questions to develop an understanding of the client’s business operations, activities, and team processes.
• Meet established daily targets, key performance metrics, and customer satisfaction expectations.
• Resolve cases efficiently while managing time and workload productively

Skills

Customer support

English communication

Job description

Contractor Opportunity: Customer Service Representative

Location: San Antonio, TX - On-Site

Engagement Type: Contractor via Third-Party Supplier

Contracting Entity: Accenture

Supplier of Record: ManpowerGroup

Start Date: 10/12/2026

Duration: 12 months

About the Role:

As a Customer Service Associate, Flex/Contractor, you will help deliver a high-quality end-to-end customer experience by educating users on the platform, conducting outbound calls, evaluating service quality, and providing actionable feedback.

This onsite role in San Antonio, Texas is ideal for a responsive and empathetic customer service professional who can resolve inquiries efficiently, meet daily performance expectations, and communicate effectively with internal teams and client contacts.

Key Responsibilities:

Core Duties:

• Conduct outbound calls and assist end users with a variety of questions and service needs.
• Educate users on how to effectively navigate and use the platform.
• Deliver helpful, empathetic, and efficient support focused on resolving customer needs.
• Ask proactive questions to develop an understanding of the client’s business operations, activities, and team processes.

Deliverables or Project Scope

• Support business operations by identifying trends, escalating concerns, and contributing to process effectiveness
• Provide feedback that supports high customer satisfaction through service quality and a positive customer experience.
• Meet established daily targets, key performance metrics, and customer satisfaction expectations.
• Resolve cases efficiently while managing time and workload productively

Collaboration Tools or Platforms:

• Customer service platform used to educate and support end users.
• Outbound calling channels for direct customer assistance.
• Chat-based channels for customer and end-user interactions.
• Internal communication and escalation channels used to coordinate with Team Leads, Quality Analysts, Subject Matter Experts, the Operations Manager, and client contacts.

Qualifications:

• Minimum of 2 years customer support experience
• Ability to communicate effectively in English, including speaking, reading, writing, and comprehension, as required to perform the essential functions of the role and deliver high-quality customer support

Preferred Qualifications:

• Previous concierge and/or hospitality experience.
• Strong verbal and written communication skills, including experience interacting with customers through calls and chats.
• Strong attention to detail, problem-solving, organizational, and time-management skills.
• Self-motivated, with the ability to work independently, manage competing priorities, and meet established targets with minimal supervision.
• Demonstrated accountability for accuracy, high-quality work, and alignment with core team values.

Role Requirements:

• Role is on-site in San Antonio, TX
• Must be available to work onsite in San Antonio, TX, with flexibility to work an eight-hour shift Monday through Sunday.
• Scheduled shifts are 7:00 AM - 4:00 PM CST or 4:00 PM -1:00 AM CST and may include weekends and holidays. The schedule includes two consecutive days off.

Compliance Notes:

This is a contractor role administered through a third-party payroll supplier. The supplier will determine compensation, benefits, and applicable employment policies.

The contractor will not be eligible for employee benefits from Accenture.

The supplier will ensure compliance with applicable federal and state laws including ADA, FMLA, and local ordinances.

Contractors must have work authorization that does not now or in the future require sponsorship of a visa for work authorization in the United States.

Individuals currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Contractor candidates will not be obligated to disclose sealed or expunged records of conviction or arrest. A criminal conviction history is not an absolute bar to engagement with Accenture.

Accenture will not discriminate against individuals because they have inquired about, discussed, or disclosed their own pay or the pay of another individual.

Those with access to compensation information as a part of their job functions may not disclose such information unless the disclosure is:

• In response to a formal complaint or charge,
• In furtherance of an investigation, proceeding, hearing, or action Consistent with Accenture’s legal duty to furnish information

California residents or those planning to work from Los Angeles County should review additional notifications here.

Compensation Disclosure:

Compensation for contractor roles supporting Accenture is determined by the contractor’s employer ManpowerGroup, and varies depending on factors such as location, role, skill set, and experience.

As required by law, below you’ll find the reasonable range of compensation ManpowerGroup expects to pay for this role, as set forth below.

We anticipate this contractor role will be posted until 9/26/2026

Salary Ranges:

• California: $20.50–$29.00/hr
• Colorado: $19.00–$26.50/hr
• Connecticut: $19.75–$27.25/hr
• District of Columbia: $22.50–$32.00/hr
• Illinois: $18.50–$26.00/hr
• Maine: $18.50–$25.00/hr
• Maryland: $20.00–$27.50/hr
• Massachusetts: $21.00–$29.50/hr
• Minnesota: $19.00–$26.50/hr
• New York State: $20.50–$30.00/hr
• New Jersey: $20.00–$28.50/hr
• Ohio: $17.50-$24.00/hr
• Virginia: $18.50–$25.50/hr
• Washington State: $21.00–$29.50/hr

Benefits:

ManpowerGroup offers a competitive benefits package that may include medical, prescription drug, dental, and vision coverage; Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA); 401(k) retirement savings plans; supplemental life insurance; short-term and long-term disability insurance; business travel insurance; employee assistance and wellness programs; commuter benefits; and additional voluntary benefits such as identity protection, legal services, and critical illness, accident, and hospital indemnity insurance.

Drug-Free Workplace

Accenture maintains a drug-free workplace. Engaging in illegal activities, including drug abuse, may result in termination or other appropriate action.

The unlawful manufacture, sale, distribution, transfer, dispensation, possession, or use of controlled substances or marijuana in the workplace is strictly prohibited.

Equal Employment Opportunity Statement:

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.

Accenture’s commitment to diversity and inclusion extends to all individuals performing services on its behalf, including those engaged through third-party suppliers. For details, view a copy of the Accenture Equal Opportunity Statement.

Accenture is an EEO and Aff

Accenture is committed to providing veteran employment opportunities to our service men and women.