On-Site Customer Experience Specialist — Evening Shift

Accenture PLC; San Antonio (TX); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical coverage

Prescription drug coverage

Dental coverage

Vision coverage

Health Savings Accounts (HSA)

Flexible Spending Accounts (FSA)

401(k) retirement savings plans

Supplemental life insurance

Short-term and long-term disability 보험

Job summary

Accenture is seeking a Customer Service Associate for an on-site role in San Antonio, TX, working 4:00 PM to 1:00 AM CST. You will educate users on the platform, conduct outbound calls, and deliver proactive, high-quality support to resolve inquiries.

This 12-month engagement through ManpowerGroup offers the chance to collaborate with client teams, meet daily targets, and provide actionable feedback to improve service delivery.

Qualifications

• Minimum of 2 years customer support experience.
• Ability to communicate effectively in English, including speaking, reading, writing, and comprehension.

Responsibilities

• Conduct outbound calls and assist end users with a variety of questions and service needs.
• Educate users on how to effectively navigate and use the platform.
• Deliver helpful, empathetic, and efficient support focused on resolving customer needs.
• Ask proactive questions to understand the client’s business operations, activities, and team processes.

Skills

Customer support

English communication

Job description

Accenture is seeking a Customer Service Associate for an on-site role in San Antonio, TX, working 4:00 PM to 1:00 AM CST. You will educate users on the platform, conduct outbound calls, and deliver proactive, high-quality support to resolve inquiries.

This 12-month engagement through ManpowerGroup offers the chance to collaborate with client teams, meet daily targets, and provide actionable feedback to improve service delivery.