On-Site Customer Service Pro - Contractor (San Antonio)

Accenture; San Antonio (TX); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical coverage

401(k) retirement plan

Flexible Spending Accounts (FSA)

Wellness program

Commuter benefits

Job summary

Accenture is seeking a Contractor Customer Service Representative for an on-site, 12-month assignment in San Antonio, TX. The role is run through a third-party supplier (ManpowerGroup) with pay and benefits determined by the supplier.

Responsibilities include educating users, handling outbound calls, providing empathetic support, and ensuring daily performance targets are met. Shift patterns and weekend coverage may apply.

Qualifications

• Minimum of 2 years customer support experience.
• Ability to communicate effectively in English (reading, writing, speaking) to perform essential functions.

Responsibilities

• Conduct outbound calls and assist end users with a variety of questions and service needs.
• Educate users on how to effectively navigate and use the platform.
• Deliver helpful, empathetic, and efficient support focused on resolving customer needs.
• Ask proactive questions to develop an understanding of the client’s business operations, activities, and team processes.
• Meet established daily targets, key performance metrics, and customer satisfaction expectations.
• Resolve cases efficiently while managing time and workload productively

Skills

Customer support

English communication

Job description

Accenture is seeking a Contractor Customer Service Representative for an on-site, 12-month assignment in San Antonio, TX. The role is run through a third-party supplier (ManpowerGroup) with pay and benefits determined by the supplier.

Responsibilities include educating users, handling outbound calls, providing empathetic support, and ensuring daily performance targets are met. Shift patterns and weekend coverage may apply.