Onsite Customer Experience Specialist, San Antonio

Airtron; San Antonio, Northern (TX, KY); Hybrid; USD 34,000 - 44,000; Full time

Job summary

Airtron Heating & Air Conditioning in San Antonio, TX, is seeking a Customer Service Representative for onsite support. You will answer phones, schedule customers, process inquiries, and assist with sales, installations, and service plans while coordinating with field staff.

The role requires 2–4 years in an office setting serving customers by phone, strong computer skills (Excel, Word, Outlook), and clear English communication. Valid driver's license and flexibility for overtime are preferred.

Qualifications

• High School Diploma or GED.
• 2-4 years of office experience with 20% of duties assisting customers over the phone.
• General computer competency with at least 1 year of Excel, Word, and Outlook.
• Excellent English communication, verbal and written.

Responsibilities

• Answers phones, schedules customers, and assists with inquiries.
• Processes payments, offers service plans, and schedules installations or repairs.
• Performs data entry via emails, text messages, and other tools to route resources.
• Maintains good customer relations and resolves claims and complaints Fairly and in accordance with consumer laws.
• Follows company policies, contributes to safety and location initiatives.

Skills

Customer service mindset

Communication skills

Teamwork

Organizational skills

Attention to detail

Multitasking

Education

High school diploma or GED

Completed college coursework

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

Airtron Heating & Air Conditioning in San Antonio, TX, is seeking a Customer Service Representative for onsite support. You will answer phones, schedule customers, process inquiries, and assist with sales, installations, and service plans while coordinating with field staff.

The role requires 2–4 years in an office setting serving customers by phone, strong computer skills (Excel, Word, Outlook), and clear English communication. Valid driver's license and flexibility for overtime are preferred.