Onsite IT Support Associate - Customer & Asset Champion

Accenture; Austin (TX); On-site; USD 25,000 - 41,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) plan

Paid holidays and PTO

Job summary

Accenture is seeking an IT Technical Support Associate to ensure smooth technology operations in the Austin onsite office. You will support incidents, events, and daily requests, acting as a customer champion and collaborator across teams.

The role emphasizes strong communication with business stakeholders, a solid foundation in IT basics, and the ability to work with ITIL-based tools like ServiceNow or Remedy.

Qualifications

• Less than 1 year of experience in customer technical support.
• Less than 1 year of experience in Customer Experience Management.
• Less than 1 year of experience in Service Desk/Desktop Support.
• Less than 1 year of experience with ITIL software such as ServiceNow or Remedy.
• Hands-on experience with Windows 10/11, OSX and O365 support.
• Strong communication with non-technical stakeholders and executives.

Responsibilities

• Influence the customer experience for technology interactions in the local office to ensure that technology supports business objectives.
• Management of IT incidents, problems and service requests, driving resolution and root-cause analysis within SLA.
• Provision of IT support for events such as new joiner inductions and videoconference events.
• Ensure knowledge of products and services delivered from area of responsibility.
• Build trust-based relationships with customers and identify opportunities for service improvements.
• Collaborate across Technology Services and Geographic Services to ensure service excellence.

Skills

Strong communication skills

Interface with non-technical stakeh

Education

High School Diploma or GED

IT-related certification (preferred)

Tools

ServiceNow

Remedy

Job description

Accenture is seeking an IT Technical Support Associate to ensure smooth technology operations in the Austin onsite office. You will support incidents, events, and daily requests, acting as a customer champion and collaborator across teams.

The role emphasizes strong communication with business stakeholders, a solid foundation in IT basics, and the ability to work with ITIL-based tools like ServiceNow or Remedy.