Onsite Customer Support Specialist – Bessemer

Employee Relations Associates, Inc.; Bessemer (AL); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Benefit offerings: medical, dental, &

Job summary

Employee Relations Associates, Inc. is seeking a Customer Service Representative in Bessemer, AL, onsite, for a contract role. The schedule is Sunday through Thursday from 11:00 AM to 8:00 PM with a pay rate up to $18.50 per hour.

The ideal candidate will be customer-focused, organized, and able to manage multiple tasks while delivering excellent service. Responsibilities include assisting customers, partners, and drivers via phone and email, handling complaints, monitoring routes, processing

Qualifications

• Experience using Microsoft Office, including Word, Excel, PowerPoint, and MS Project.
• Strong communication and customer service skills.
• Ability to multitask and prioritize responsibilities.
• Comfortable working in a fast-paced environment.
• High school diploma or equivalent preferred.
• One year of related experience, preferably in a call center, is a plus.

Responsibilities

• Assist customers, business partners, and drivers via phone and email.
• Handle customer complaints professionally and resolve issues.
• Monitor delivery routes and communicate updates.
• Process delivery order changes and cancellations.
• Scan haul-away pods and verify required documentation.
• Maintain accurate records and support daily operations.

Skills

Customer service

Communication

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Employee Relations Associates, Inc. is seeking a Customer Service Representative in Bessemer, AL, onsite, for a contract role. The schedule is Sunday through Thursday from 11:00 AM to 8:00 PM with a pay rate up to $18.50 per hour.

The ideal candidate will be customer-focused, organized, and able to manage multiple tasks while delivering excellent service. Responsibilities include assisting customers, partners, and drivers via phone and email, handling complaints, monitoring routes, processing