Logistics Customer Support Specialist

Manpower, Inc.; Bessemer (AL); Presencial; USD 25.000 - 26.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical plans

Dental Plan

Supplemental Life Insurance

Short Term Disability Insurance

401(k)

Descripción de la vacante

Manpower, Inc. is hiring a Customer Service Rep Pipeline in Bessemer, AL.

The role provides professional customer support via phone and email for customers, drivers, and business partners, addressing questions and processing service requests with a solutions-focused approach. Responsibilities include handling complaints professionally, investigating and resolving service issues, and monitoring delivery routes and shipment progress.

Formación

• Proficiency with Microsoft Office applications (Word, Excel, PowerPoint, Project).
• Strong verbal and written communication skills with a customer service mindset.
• Excellent problem-solving and multitasking abilities in a fast-paced environment.
• Strong organizational and time-management skills, staying professional under pressure.
• Ability to maintain accurate records in company systems.

Responsabilidades

• Provide professional customer support via phone and email for customers, drivers, and business partners.
• Answer questions, address concerns, and process service requests with a solutions-focused approach.
• Handle customer complaints calmly and professionally while working toward positive resolutions.
• Investigate, assess, and resolve service issues in a timely manner to support smooth operations.
• Monitor delivery routes and track shipment progress, including processing delivery order changes, updates, and cancellations.

Conocimientos

Microsoft Office

Communication

Problem solving

Multitasking

Organization & time management

Record keeping

Descripción del empleo

Manpower, Inc. is hiring a Customer Service Rep Pipeline in Bessemer, AL.

The role provides professional customer support via phone and email for customers, drivers, and business partners, addressing questions and processing service requests with a solutions-focused approach. Responsibilities include handling complaints professionally, investigating and resolving service issues, and monitoring delivery routes and shipment progress.