AgriTech Support Specialist | Health Benefits

Iconma,-Llc.; Johnston (IA); On-site; USD 21,000 - 32,000; Full time

Benefits offered by this job

Health benefits

Referral program

Job summary

Iconma, LLC is seeking multiple Customer Support Representatives for our Johnston, IA location. You will provide front-line technical support and information to customers, documenting each interaction and delivering solutions to enhance satisfaction and retention.

Qualified candidates have 6+ months of customer service experience, strong written/verbal communication, and proficiency with Microsoft Office. Knowledge of agriculture or turf is a plus, with potential health benefits and referral

Qualifications

• 6+ months of customer service experience.
• Excellent written and verbal communication skills.
• Proficient with Microsoft Office.
• Strong research and troubleshooting abilities.

Responsibilities

• Provides front-line technical support / information / solutions to customers on product related inquiries, issues, and concerns to optimize customer satisfaction and retention.
• Provide phone support while effectively documenting each interaction.

Skills

Interpersonal skills

Negotiation

Conflict resolution

Written communication

Verbal communication

Customer service

Microsoft Office

Troubleshooting

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Iconma, LLC is seeking multiple Customer Support Representatives for our Johnston, IA location. You will provide front-line technical support and information to customers, documenting each interaction and delivering solutions to enhance satisfaction and retention.

Qualified candidates have 6+ months of customer service experience, strong written/verbal communication, and proficiency with Microsoft Office. Knowledge of agriculture or turf is a plus, with potential health benefits and referral