Technical Support Specialist – Enterprise Center (Tier I)

Acro Service Corp; Johnston (IA); On-site; USD 26,863; Full time

Job summary

A leading service provider in Johnston, IA is seeking a Customer Support Representative II to provide front-line technical support to customers regarding product-related inquiries and issues. Candidates should possess excellent communication skills, at least 6 months of customer service experience, and proficiency in Microsoft Office. Knowledge of agriculture and turf products is desirable. This role includes documenting interactions and optimizing customer satisfaction. Pay rate is $19.50/hr without benefits.

Qualifications

• 6+ months experience with customer service/support experience.
• High comfort level and experience with consumer software applications.
• Ability to work support hours and occasional holidays.

Responsibilities

• Provide front-line technical support to customers.
• Document each interaction effectively.
• Handle inquiries related to Ag, Residential and Commercial Turf products.

Skills

Interpersonal communications

Conflict resolution

Excellent written communication

Excellent verbal communication

Customer service experience

Proficiency with Microsoft Office

Research skills

Troubleshooting skills

Education

Bachelor's degree in related field

Job description

A leading service provider in Johnston, IA is seeking a Customer Support Representative II to provide front-line technical support to customers regarding product-related inquiries and issues. Candidates should possess excellent communication skills, at least 6 months of customer service experience, and proficiency in Microsoft Office. Knowledge of agriculture and turf products is desirable. This role includes documenting interactions and optimizing customer satisfaction. Pay rate is $19.50/hr without benefits.