On-Site Tier I Customer Support Pro II

Kelly Services; Johnston (IA); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental plan

Vision plan

Retirement plan

Holiday pay

Transit benefits

Job summary

Kelly Services seeks a Customer Support Representative II to work on-site in Johnston, IA 50131. The role involves front-line technical support and documenting customer interactions to enhance satisfaction, with a 1st shift schedule (Mon–Fri) and weekend coverage as described.

Training runs 6 weeks on the 8:00 AM - 4:30 PM shift, with pay raises at 6, 12, and 24 months. Must have 6+ months of customer service experience and proficiency with Microsoft Office; agriculture/tech knowledge is a plus.

Qualifications

• 6+ months experience with customer service/support.
• Proficiency with Microsoft Office products.
• Excellent written and verbal communication skills.
• Strong computer, research and troubleshooting skills.

Responsibilities

• Provide front-line technical support and information to customers.
• Document each interaction accurately to help maintain records.
• Assist customers with product inquiries, issues, and concerns to optimize satisfaction.

Skills

Interpersonal communication

Verbal communication

Written communication

Customer service

Microsoft Office

Troubleshooting

Support hours

Education

Bachelor’s degree in Agriculture, Business, Communications, IT

Tools

Microsoft Office

Job description

Kelly Services seeks a Customer Support Representative II to work on-site in Johnston, IA 50131. The role involves front-line technical support and documenting customer interactions to enhance satisfaction, with a 1st shift schedule (Mon–Fri) and weekend coverage as described.

Training runs 6 weeks on the 8:00 AM - 4:30 PM shift, with pay raises at 6, 12, and 24 months. Must have 6+ months of customer service experience and proficiency with Microsoft Office; agriculture/tech knowledge is a plus.