Customer Support Representative

Iconma,-Llc.; Johnston (IA); On-site; USD 21,000 - 32,000; Full time

Benefits offered by this job

Health benefits

Referral program

Job summary

Iconma, LLC is seeking multiple Customer Support Representatives for our Johnston, IA location. You will provide front-line technical support and information to customers, documenting each interaction and delivering solutions to enhance satisfaction and retention.

Qualified candidates have 6+ months of customer service experience, strong written/verbal communication, and proficiency with Microsoft Office. Knowledge of agriculture or turf is a plus, with potential health benefits and referral

Qualifications

• 6+ months of customer service experience.
• Excellent written and verbal communication skills.
• Proficient with Microsoft Office.
• Strong research and troubleshooting abilities.

Responsibilities

• Provides front-line technical support / information / solutions to customers on product related inquiries, issues, and concerns to optimize customer satisfaction and retention.
• Provide phone support while effectively documenting each interaction.

Skills

Interpersonal skills

Negotiation

Conflict resolution

Written communication

Verbal communication

Customer service

Microsoft Office

Troubleshooting

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Our client, an Agriculture Products organization, is looking for multiple Customer Support Representatives for their Johnston, IA location.

Responsibilities

• Provides front-line technical support / information / solutions to customers on product related inquiries, issues, and concerns to optimize customer satisfaction and retention.
• Provide phone support while effectively documenting each interaction.

Requirements

• Skills in interpersonal communications, negotiation, and conflict resolution.
• Excellent written and verbal communication skills
• 6+ months experience with customer service/support experience.
• Proficiency with Microsoft Office products
• High comfort level and experience with consumer software applications.
• Strong computer, research and troubleshooting skills.
• High School Diploma or equivalent

Preferred Qualifications

• Knowledge of agriculture, turf (mowers) and utility vehicles.
• Prior work experience in Agriculture or Technology dealer channels.
• Bachelor's degree in Agriculture, Business, Communications, Engineering related field, IT or a similar discipline.

Why Should You Apply?

• Health Benefits
• Referral Program