Onsite Customer Support & Orders Specialist

Beacon Hill; Des Plaines (IL); On-site; USD 38,000 - 48,000; Full time

Job summary

Beacon Hill is seeking a customer service professional in Des Plaines, IL to work onsite Monday through Friday. Responsibilities include managing quotations, orders, and inquiries; handling inbound calls and emails; and providing order status, credit memos, and payment support.

At least two years of relevant experience and strong MS Office skills are required. The role emphasizes accuracy, multitasking, and a positive attitude in a fast-paced environment.

Qualifications

• At least 2 years in a customer service role within a fast-paced and dynamic organization.
• Exceptional verbal and written communication skills.
• Proficiency in Microsoft Office Suite.
• Positive "can-do" attitude, multitasking abilities, time management, and meticulous attention to detail.

Responsibilities

• Manage quotations, sales orders, and purchase orders with precision. Ensure all details, including ship dates, instructions, information and pricing, are accurately confirmed.
• Responds to a minimum of 40 calls per day in an inbound call center.
• Serve as the primary contact for customer inquiries and complaints.
• Handle inbound calls and emails promptly. Provide detailed product and service information, process orders, returns, and exchanges accurately.
• Provide status of orders, quotes, returns, product audits, credits and invoice rebill requests.
• Track order shipments and provide proof of delivery upon request.
• Provide basic account balance information for account invoices due to payment. May be required to processes customer credit card payments.
• Process document requests.
• Process credit and debit memo requests that fall within department policy

Skills

Customer service experience

Communication skills

Microsoft Office

Tools

Microsoft Office Suite

Job description

Beacon Hill is seeking a customer service professional in Des Plaines, IL to work onsite Monday through Friday. Responsibilities include managing quotations, orders, and inquiries; handling inbound calls and emails; and providing order status, credit memos, and payment support.

At least two years of relevant experience and strong MS Office skills are required. The role emphasizes accuracy, multitasking, and a positive attitude in a fast-paced environment.