Customer Support & Order Specialist I

Warehouse Direct, Inc.; Des Plaines (IL); Hybrid; USD 26,000 - 37,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Paid Holidays

Life Insurance

Short/Long Term Disability Insurance

Job summary

Warehouse Direct, Inc. is seeking a Customer Support Representative I in Des Plaines, IL. This full-time role supports multiple operational areas with a focus on delivering exceptional service to customers and internal teams.

You will process orders, handle inquiries, and help maintain accurate records while collaborating with sales and vendors. The ideal candidate has 0-3 years of experience, strong communication skills, and a detail-oriented approach.

Qualifications

• 0-3 years of experience in customer service or related roles.
• Strong communication and interpersonal skills.
• Detail oriented with accurate data entry and order processing.

Responsibilities

• Process customer orders, returns, credits, refunds, quotes and contracts accurately per policies.
• Handle inquiries, issues and complaints promptly with professional follow-up.
• Provide information about products, services and programs to customers.
• Build relationships with customers, sales team and vendors through clear communication.
• Troubleshoot issues and implement practical solutions.

Job description

Warehouse Direct, Inc. is seeking a Customer Support Representative I in Des Plaines, IL. This full-time role supports multiple operational areas with a focus on delivering exceptional service to customers and internal teams.

You will process orders, handle inquiries, and help maintain accurate records while collaborating with sales and vendors. The ideal candidate has 0-3 years of experience, strong communication skills, and a detail-oriented approach.