Entry-Level Customer Support & Orders Specialist

ADP, Inc.; Des Plaines (IL); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Paid Holidays

Paid Time Off

Life/AD&D

Short Term Disability

Critical Illness

Hospital Indemnity

Identity Theft Protection

Expense Reimbursement

Job summary

Warehouse Direct in Des Plaines, IL is seeking a Customer Support Representative I to join our full-time team. The role focuses on delivering exceptional service to customers while supporting multiple departments.

You will process orders, respond to inquiries, and maintain strong communication with vendors and the sales team. The position requires 0-3 years of experience, strong attention to detail, and adaptability.

Qualifications

• 0-3 years of experience preferred.
• Strong communication skills and attention to detail.
• Ability to process customer transactions accurately.

Responsibilities

• Process customer orders, returns, credits, refunds, quotes, exchanges, and contracts per policies.
• Handle inquiries, issues, and complaints with solutions and follow-up.
• Provide information about products, services, and programs.
• Build relationships with customers, sales team, and vendors through effective communication.
• Troubleshoot issues and implement practical solutions.
• Support cross-functional teams with operational tasks and projects.
• Complete administrative duties, data entry, and report generation.
• Assist in developing and maintaining standardized processes.

Job description

Warehouse Direct in Des Plaines, IL is seeking a Customer Support Representative I to join our full-time team. The role focuses on delivering exceptional service to customers while supporting multiple departments.

You will process orders, respond to inquiries, and maintain strong communication with vendors and the sales team. The position requires 0-3 years of experience, strong attention to detail, and adaptability.