Onsite Customer Success Specialist (B2B SaaS)

IC Realtime; Pompano Beach (FL); On-site; USD 47,000 - 52,000; Full time

Benefits offered by this job

Comprehensive Medical, Dental, and Vision plans

401(k) with 3% safe harbor match

Unlimited Time Off policy

Free snacks and beverages on-site

Growth and advancement opportunities

Commitment to diversity

Job summary

A surveillance technology leader in Pompano Beach is seeking a Customer Success Representative to enhance customer satisfaction and drive engagement. The ideal candidate will have over 2 years of experience in customer success or account management and strong communication skills. This role involves onboarding new customers, addressing service inquiries, and maximizing client engagement with the company's products. Competitive benefits include unlimited time off and health plans.

Qualifications

• 2+ years customer success or account management experience in a SaaS or Transactional Technology company.
• Awareness of industry standard CX metrics and frameworks like NPS, CSAT, CES, CLV, etc.
• Proven track record of working in a customer-facing role.
• Strong proficiency in product training.
• Experience with security or camera surveillance industry preferred.

Responsibilities

• Support customer journey through relationship building and regular touchpoints.
• Provide direct assistance for customer support and service issues.
• Serve as a primary contact for onboarding new customers.
• Analyze customer health metrics and coordinate responses to NPS scores.
• Collaborate with team members to support continued orders.

Skills

Customer success or account management experience

Strong communication skills

Attention to detail

Ability to manage multiple tasks

Technical skills for software applications

Education

Degree level education preferred

Tools

ERP system or CRM platform

Job description

A surveillance technology leader in Pompano Beach is seeking a Customer Success Representative to enhance customer satisfaction and drive engagement. The ideal candidate will have over 2 years of experience in customer success or account management and strong communication skills. This role involves onboarding new customers, addressing service inquiries, and maximizing client engagement with the company's products. Competitive benefits include unlimited time off and health plans.