Customer Success Associate — Onboarding & Growth

Modern.ai; Miami (FL); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Direct mentorship from senior leadership

Unlimited PTO

Medical/dental/vision coverage

Wellness programs

Job summary

A fast-growing technology company in Miami is seeking a motivated Customer Success Representative. This entry-level role focuses on client onboarding and retention, ideal for recent graduates in Business or related fields. The company offers mentorship from senior leadership, competitive compensation, and a collaborative culture. Ideal candidates will have strong communication skills and a customer-focused mindset.

Qualifications

• Recent graduate with a Bachelor's degree in Business, Marketing, Communications, or related field.
• Ability to explain software concepts clearly.
• Prior internship or experience in customer success, account management, or client services is a plus.

Responsibilities

• Own the onboarding process for new clients, including account setup and training sessions.
• Serve as the primary point of contact for clients.
• Conduct regular check-ins to ensure clients are engaged and successful.
• Proactively address client needs and resolve issues.

Skills

Strong communication and interpersonal skills

Highly organized

Proactive and customer-focused

Tech-savvy

Education

Bachelor's degree in Business, Marketing, Communications, or related field

Job description

A fast-growing technology company in Miami is seeking a motivated Customer Success Representative. This entry-level role focuses on client onboarding and retention, ideal for recent graduates in Business or related fields. The company offers mentorship from senior leadership, competitive compensation, and a collaborative culture. Ideal candidates will have strong communication skills and a customer-focused mindset.