Onsite Customer Success Specialist (B2B SaaS)

IC Realtime, LLC; Pompano Beach (FL); On-site; USD 47,000 - 52,000; Full time

Benefits offered by this job

Comprehensive Medical, Dental, and Vision plans

401(k) with a 3% safe harbor match

Unlimited Time Off policy

Free snacks and beverages on-site

Growth and advancement opportunities

Job summary

A leading security solutions provider in Pompano Beach is seeking a Customer Success Representative to enhance customer satisfaction through direct support and relationship building. The ideal candidate will have over 2 years of experience in customer success, excellent communication skills, and a focus on customer outcomes. Responsibilities include onboarding new users, analyzing customer engagement metrics, and collaborating with sales and service teams to ensure optimal customer experiences. Competitive compensation and benefits offered.

Qualifications

• 2+ years customer success or account management experience in a SaaS or Transactional Technology company.
• Strong proficiency in product training and technology.
• Excellent interpersonal and communication skills.

Responsibilities

• Provide direct assistance for customer support and service issues.
• Onboard new customers with training and resources.
• Analyze customer health metrics and respond to NPS scores.

Skills

Customer Success Management

Communication Skills

Attention to Detail

Technical Skills

Stakeholder Management

Education

Degree preferred, not essential

Tools

CRM Systems

ERP Systems

Job description

A leading security solutions provider in Pompano Beach is seeking a Customer Success Representative to enhance customer satisfaction through direct support and relationship building. The ideal candidate will have over 2 years of experience in customer success, excellent communication skills, and a focus on customer outcomes. Responsibilities include onboarding new users, analyzing customer engagement metrics, and collaborating with sales and service teams to ensure optimal customer experiences. Competitive compensation and benefits offered.