Onsite Customer Success Specialist - Onboarding & Retention

Clearviewcctv; Pompano Beach (FL); On-site; USD 47,000 - 52,000; Full time

Benefits offered by this job

Comprehensive Medical, Dental, and Vision plans

401(k) with 3% safe harbor match

Unlimited Time Off policy

Free snacks and beverages

Growth and advancement opportunities

Commitment to diversity

Job summary

A technology leader in surveillance solutions is seeking a Customer Success Representative in Pompano Beach. This role is critical for enhancing customer satisfaction and includes onboarding new clients, providing direct support for service issues, and maintaining customer relationships. Ideal candidates should have over 2 years of customer success experience and strong communication skills. Join a company dedicated to professional development and customer excellence, with a salary range of $47,000.00 - $52,000.00 per year.

Qualifications

• 2+ years customer success or account management experience in a SaaS or Transactional Technology company.
• Strong proficiency in product training and communication with users of different skill levels.
• Experience with security or camera surveillance industry preferred.

Responsibilities

• Provide direct assistance for customer support and service issues.
• Serve as a primary contact for onboarding new customers.
• Gauge customer engagement and provide feedback for improvement.

Skills

Customer success experience

Communication skills

Attention to detail

Technical proficiency

Ability to manage multiple tasks

Education

Degree level education preferred

Tools

CRM platform knowledge

Job description

A technology leader in surveillance solutions is seeking a Customer Success Representative in Pompano Beach. This role is critical for enhancing customer satisfaction and includes onboarding new clients, providing direct support for service issues, and maintaining customer relationships. Ideal candidates should have over 2 years of customer success experience and strong communication skills. Join a company dedicated to professional development and customer excellence, with a salary range of $47,000.00 - $52,000.00 per year.