Back-Office Customer Service Specialist

GEA Group; Frisco (TX); Hybrid; USD 32,000 - 40,000; Full time

Benefits offered by this job

Medical, dental, vision

Paid holidays & 136 hours PTO

401(k) match

Tuition reimbursement

Wellness incentive

Employee Assistance Program

Health Savings Account

Job summary

GEA Group, based in Frisco, TX, seeks a Customer Service Representative (Back Office) to support order management, quotes, returns, and warranties in a fast-paced environment. You will handle customer inquiries, coordinate with internal teams, and ensure accurate documentation in CRM and SAP.

The role emphasizes cross-functional collaboration, data accuracy, and delivering a superior customer experience. Requires 2+ years in customer service or order management; SAP/CRM experience is a plus.

Qualifications

• 2+ years of customer service, sales support, or order management experience.
• Proficiency in Microsoft Office (Outlook, Excel, Word, Teams) required.
• Experience with SAP, CRM systems, or similar ERP platforms preferred.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and customer portals.
• Create customer quotations and sales orders within CRM and SAP systems.
• Process orders, invoices, returns, and warranty claims accurately and efficiently.
• Maintain customer records and support customer portal administration.
• Partner with Sales, Purchasing, Logistics, Accounting, Supply Chain, and Operations teams to resolve issues.

Skills

Customer service

Order processing

Communication

Time management

Multitasking

Education

High School Diploma

Associate degree preferred

Tools

SAP

CRM systems

Microsoft Office

Job description

GEA Group, based in Frisco, TX, seeks a Customer Service Representative (Back Office) to support order management, quotes, returns, and warranties in a fast-paced environment. You will handle customer inquiries, coordinate with internal teams, and ensure accurate documentation in CRM and SAP.

The role emphasizes cross-functional collaboration, data accuracy, and delivering a superior customer experience. Requires 2+ years in customer service or order management; SAP/CRM experience is a plus.