Back-Office Customer Support & Order Specialist

GEA Germany GmbH; United States; On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Health coverage

Paid time off

Floating holiday

401(k) match

Tuition reimbursement

Wellness program

EAP & HSA/FSA

Job summary

GEA Group, located in Frisco, TX, is seeking a Customer Service Representative (Back Office Process) to support order management, customer communications, spare parts sales, and administrative functions in a fast-paced environment.

The role involves processing quotes and orders, managing returns and warranties, coordinating with internal teams, and ensuring an exceptional customer experience throughout the order lifecycle.

Qualifications

• High School Diploma, GED, or equivalent.
• Associate's degree in Business preferred.
• 2+ years of customer service, sales support, or order management experience preferred.
• Proficiency in Microsoft Office (Outlook, Excel, Word, Teams) required.
• Experience with SAP, CRM systems, or similar ERP platforms preferred.
• Strong organizational, communication, and problem‑solving skills.
• Ability to manage multiple priorities while maintaining accuracy and attention to detail.
• Strong customer-service mindset with a sense of urgency and accountability.

Responsibilities

• Customer Support Respond promptly and professionally to customer inquiries via phone, email, and customer portals. Manage incoming requests through shared inboxes and route inquiries to the appropriate teams. Provide order status updates, tracking information, and delivery confirmations.

Skills

MS Office

Customer service

Communication

Problem solving

Organizational skills

Attention to detail

Education

Associate's degree in Business

High School Diploma or GED

Tools

SAP/CRM systems

Job description

GEA Group, located in Frisco, TX, is seeking a Customer Service Representative (Back Office Process) to support order management, customer communications, spare parts sales, and administrative functions in a fast-paced environment.

The role involves processing quotes and orders, managing returns and warranties, coordinating with internal teams, and ensuring an exceptional customer experience throughout the order lifecycle.