Onsite Customer Service Manager — Lead World‑Class Support (Dallas)

Unlimited Potential; Dallas (TX); In loco; USD 70.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, Dental & Vision

Paid Time Off

401K with company match

Benefits information on Careers page

Descrizione del lavoro

Bunzl North America in Dallas, TX is seeking a Customer Service Manager to lead the daily workload, ensure service quality, and coach staff in our onsite office. You will drive training, develop processes, and collaborate with Sales, Procurement and Operations to deliver exceptional service to customers.

The role requires 5+ years in customer service leadership within distribution, strong communication, and analytical skills. Onsite, day shift, with travel as needed.

Competenze

• High School diploma or equivalent required.
• 5+ years’ experience in customer service or relevant business experience is required, preferably in a distribution environment.
• 3+ previous supervisory experience, preferably in a call center and/or distribution environment.
• Must possess executive level communication skills with proficient PC skills to include Microsoft Office.
• Minimum of 2+ years' experience in Customer Service Management.
• Solid analytical problem-solving skills.
• Strong planning, organizational and time management skills.
• Team oriented, dependable and a strong leader.
• Must be able to multi-task with the ability to change direction quickly and often.
• AS400 experience is highly preferred.
• Ability to maintain a high level of confidentiality.
• Travel required (overnight once or twice a month on average).

Mansioni

• Lead and develop a team of associates to provide world class customer service to a diverse customer base within the foodservice, grocery and food processor distribution industry.
• Oversee the training and development of Customer Service Supervisors and Representatives to ensure they deliver excellent customer service to internal and external customers.
• Monitor the overall performance of staff to ensure achievement of key performance metrics and compliance with policies, practices and approved customer service processes.
• Responsible for escalated customer interaction on customer problems, concerns and complaints.
• Create processes and complete projects that improve the quality of service delivered to customers while improving efficiency and productivity of the team.
• Function as liaison between Customer Service and other departments (including Sales, Procurement and Operations) to ensure customer satisfaction and operational excellence.
• Other duties as assigned

Conoscenze

Executive level communication

Customer service management

Team leadership

Analytical problem-solving

Microsoft Office

AS400

Strumenti

AS400

Microsoft Office

Descrizione del lavoro

Bunzl North America in Dallas, TX is seeking a Customer Service Manager to lead the daily workload, ensure service quality, and coach staff in our onsite office. You will drive training, develop processes, and collaborate with Sales, Procurement and Operations to deliver exceptional service to customers.

The role requires 5+ years in customer service leadership within distribution, strong communication, and analytical skills. Onsite, day shift, with travel as needed.