Customer Service Representative

Gurit; Dallas (TX); On-site; USD 32,000 - 52,000; Full time

Job summary

Gurit seeks a Customer Support Representative to be based at the Dallas, Texas facility, on site and reporting to the Customer Service Manager. The role centers on handling inquiries, orders, complaints, and requests with a focus on delivering exceptional customer service and supporting business objectives.

You will process orders, coordinate with Supply Chain to ensure 100% OTIF, and collaborate with Sales. Strong ERP/CRM knowledge and excellent attention to detail are essential.

Qualifications

• High School Diploma or GED required.
• Familiar with ERP systems; Microsoft Dynamics training can be provided.
• Experience with customer service software, databases or CRM preferred.

Responsibilities

• Receive, process and acknowledge customer orders accurately and within deadlines.
• Collaborate with customers to gather accurate demand and communicate lead times for OTIF targets.
• Monitor order progress with Supply Chain and report changes to customers.
• Enter complaints and returns into the system and expedite actions.
• Assist Sales with data requirements and forms as needed.
• Support and collaborate with Sales where viable.

Skills

CRM software

ERP systems

Customer service software

Attention to detail

Education

High School Diploma/GED

Tools

Microsoft Dynamics

Job description

Gurit is a global leader in advanced composite materials and engineering solutions that make a difference. Our expertise in kitted core materials, prepregs, pultruded glass profiles, formulated products, as well as manufacturing technologies and engineering, drives innovation and lightweighting across multiple industries.

With a strong focus on sustainability and performance, we help customers meet demanding challenges while advancing cleaner, more efficient solutions. Gurit serves the Wind Energy, Marine and Industrial sectors and is committed to shaping a sustainable future through continuous innovation and trusted global partnerships.

The Customer Support Representative will be based at the Dallas, Texas facility reporting to our Customer Service Manager. The successful candidate will be required to work on site.

Purpose of the Role

The Customer Service Representative is responsible for delivering exceptional customer support by acting as the primary point of contact for customers. The role ensures customer inquiries, orders, complaints, and requests are handled efficiently and professionally while maintaining high levels of customer satisfaction and supporting business objectives.

Responsibilities

• Receive, process and acknowledge customer orders accurately and within specified deadlines
• Proactively collaborate with customers to gain accurate demand forecast and ensure allocated customers the product category specific lead times required to achieve 100% OTIF.
• In conjunction with Supply chain, monitor and report order progress, highlighting any changes to customers orders and manage through OTIF delivery.
• Enter complaints and material return requests onto the appropriate system and expedite to ensure prompt action.
• As required, participate in complain resolution/crisis management team to deal with major complaints.
• Provide supporting data required by Sales for the completion of forms etc.
• Collaborate and assist Sales where viable.

Qualifications/Professional Skills/Work Experience

• High School Diploma/GED
• Customer Service related qualifications advantageous
• Familiar with ERP Systems - ideally Microsoft Dynamics however, training can be provided.
• Experience in the use of Customer Service Software, databases, CRM.

Personal Skills

• Passion for delivering excellent Customer Service and exceeding expectations
• Ability to work both in a team and individually as necessary
• Excellent attention to detail and accuracy

Why this role is a good opportunity

As a Customer Service Representative, you will be at the heart of our business, building strong customer relationships and making a real difference every day. This role offers an excellent opportunity to develop valuable communication, problem-solving, and customer engagement skills while gaining broad exposure to a dynamic and supportive business environment.

Whether you're looking to grow your career or take the next step in customer service, this is a role where your contribution will be recognised and your development encouraged.

Candidates required to have the Right to Work in the USA