Onsite Customer Success Manager – Implementation & Adoption

Flip; New York (NY); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Competitive base salary

Comprehensive healthcare coverage

Unlimited vacation

Mandatory half-week off around July 4

Full week off at year end

Job summary

A fast-growing tech company in Brooklyn, New York is seeking a Customer Success Manager to lead product implementations and foster customer relationships. This role requires over 3 years of experience in customer success, particularly in e-commerce or retail tech. You will collaborate with teams to enhance customer experiences and drive adoption. The package includes a competitive salary ranging from $80,000 to $110,000 USD, comprehensive healthcare, unlimited vacation, and equity potential based on approval.

Qualifications

• 3+ years of customer success or account management experience in e-commerce or retail technology.
• Strong understanding of the customer experience and support lifecycle.
• Exceptional communication skills across departments.
• Proven ability to manage multiple customers and prioritize competing demands.

Responsibilities

• Lead product implementation and set up integrations.
• Drive rapid adoption enabling new customers to achieve success.
• Build and maintain long-term relationships with customers.
• Act as a customer advocate for product improvements.
• Support sales and onboarding of new customers.

Skills

Customer success experience

Communication skills

Account management

Ability to prioritize

Job description

A fast-growing tech company in Brooklyn, New York is seeking a Customer Success Manager to lead product implementations and foster customer relationships. This role requires over 3 years of experience in customer success, particularly in e-commerce or retail tech. You will collaborate with teams to enhance customer experiences and drive adoption. The package includes a competitive salary ranging from $80,000 to $110,000 USD, comprehensive healthcare, unlimited vacation, and equity potential based on approval.