Customer Success & Growth Lead: Onboarding & Adoption

Subtotal; New York (NY); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Performance-based variable compensation

Meaningful equity

Fully paid health insurance for you and your family

Job summary

Subtotal is seeking a Customer Success Manager in New York, NY to lead onboarding and technical implementation for clients. You will support customers to ensure a high pilot-to-paid conversion rate and address their needs proactively.

The ideal candidate has 2-3 years in a customer-facing role at a B2B SaaS startup, along with excellent communication skills and a familiarity with modern SaaS tools.

This position offers a competitive salary range of $90K - $110K, performance-based compensation, and full health insurance coverage.

Qualifications

• 2-3 years in a customer-facing role at an early-stage B2B SaaS startup.
• Ability to articulate complex concepts simply, both written and verbal.
• Knack and passion for process improvement and operational efficiency.
• Comfortable with technical products.
• Familiarity with modern SaaS tools like Slack, Notion, HubSpot, and Linear.
• Retail, CPG, or consumer data experience preferred.

Responsibilities

• Lead onboarding calls and guide technical implementation.
• Maintain a high pilot-to-paid conversion rate.
• Proactively check in on accounts and respond to inbound questions.
• Run trainings and recurring check-ins.
• Document best practices and build templates for customer engagement.

Skills

Customer-facing role at a B2B SaaS startup

Ability to articulate complex concepts

Process improvement and operational efficiency

Comfort with technical products

Familiarity with SaaS tools like Slack, Notion, HubSpot

Experience in retail or consumer data

Job description

Subtotal is seeking a Customer Success Manager in New York, NY to lead onboarding and technical implementation for clients. You will support customers to ensure a high pilot-to-paid conversion rate and address their needs proactively.

The ideal candidate has 2-3 years in a customer-facing role at a B2B SaaS startup, along with excellent communication skills and a familiarity with modern SaaS tools.

This position offers a competitive salary range of $90K - $110K, performance-based compensation, and full health insurance coverage.