Founding Customer Success Manager — Onboard & Scale (NYC)

Codes Health; New York (NY); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive base salary

Early-stage equity opportunity

15 days PTO

Healthcare, Vision, and Dental Insurance

Flexible benefits setup

Job summary

A modern healthcare technology company seeks a Customer Success Manager in New York, NY. In this strategic role, you will ensure that customers receive clarity and value throughout their journey while building strong relationships and processes that scale. This includes owning onboarding, driving engagement, and gathering valuable feedback to improve product offerings. Join us to shape our customer success strategy and make a direct impact in the healthcare domain.

Qualifications

• 3+ years of relevant experience in customer success or a similar role.
• Strong track record of building customer relationships and driving outcomes.
• Experience using modern AI tools to optimize processes.

Responsibilities

• Own onboarding and implementation end-to-end for new customers.
• Serve as the primary point of contact and trusted advisor.
• Drive ongoing account engagement through regular check-ins.
• Monitor and manage customer health by tracking key metrics.
• Translate customer feedback into product requirements.
• Maintain accurate account context and goals.
• Design the foundation of Customer Success including playbooks and frameworks.
• Lead product rollouts and feature adoption.

Skills

Customer obsession

Ownership under ambiguity

Organizational skills

Building from scratch

Clear communication

Analytical and metrics-driven

Cross-functional collaboration

Fluency with AI tools

Job description

A modern healthcare technology company seeks a Customer Success Manager in New York, NY. In this strategic role, you will ensure that customers receive clarity and value throughout their journey while building strong relationships and processes that scale. This includes owning onboarding, driving engagement, and gathering valuable feedback to improve product offerings. Join us to shape our customer success strategy and make a direct impact in the healthcare domain.