Onsite Customer Service Specialist - Orders & Support

Cardinal Staffing Services; Northwood (OH); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Electronic weekly pay

Employee Advocacy

Job summary

Cardinal Staffing Services is hiring a Customer Service Representative in Northwood, OH. This onsite role is with an established industrial metal and plastic sales company that is actively expanding its team. Cardinal Staffing Services is invested in their team members! All employees are offered competitive compensation ($20/hour) as well as a benefits package including health insurance (medical, dental, and vision).

Available Shifts: 11:00 am – 8:00 pm Monday through Friday

Qualifications

• 2–5 years of customer service and management experience.
• Proficient in Microsoft Office applications.
• Have dual-monitor experience.
• Retail experience preferred.
• Ability to work independently with minimal supervision.
• Strong attention to detail and organizational skills.
• Excellent written and verbal communication skills.
• Proactive, solutions-oriented mindset with strong problem-solving abilities.

Responsibilities

• Assisting customer in using our website to place orders or find pricing information.
• Answering questions regarding order status, delivery, or questions about materials we offer.
• Answering phone and fax inquiries for quotes.
• Managing 3-4 online chats with customers.
• Entering orders using our internal entry system.
• Successful transfer of larger-volume orders and inquiries to appropriate sales hubs within our parent organization.
• Resolving customer requests, questions, and complaints - frequently requiring analysis of situations to determine the best use of resources.

Skills

Customer service

Management experience

Microsoft Office

Dual-monitor setup

Attention to detail

Written and verbal communication

Problem-solving

Tools

Internal order system

Job description

Cardinal Staffing Services is hiring a Customer Service Representative in Northwood, OH. This onsite role is with an established industrial metal and plastic sales company that is actively expanding its team. Cardinal Staffing Services is invested in their team members! All employees are offered competitive compensation ($20/hour) as well as a benefits package including health insurance (medical, dental, and vision).

Available Shifts: 11:00 am – 8:00 pm Monday through Friday