Customer Support Representative

Insight Global

Warrensville Heights (OH)

On-site

USD 24,796 - 30,307

Full time

14 days+

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Benefits offered by this job

Medical benefits after conversion

Dental benefits

Vision benefits

Job summary

A staffing agency is seeking a Customer Support Representative for a 1–3-month contract to hire in Warrensville Heights, Ohio. You'll assist with customer inquiries, manage order entry, and provide billing support while shadowing a senior representative to grow into a more senior role. The position requires onsite work Monday to Friday with a pay range of $18.00 to $22.00 per hour.

Qualifications

Previous experience in customer service or administrative support.
Strong attention to detail and organizational skills.
Excellent communication skills, both written and verbal.

Responsibilities

Assist with customer service inquiries via email and phone.
Manage order entry and facilitate internal sales processes.
Provide backup support for billing and invoicing tasks.
Maintain accurate records and documentation.

Skills

Customer service experience

Strong attention to detail

Organizational skills

Excellent communication skills

Willingness to learn

Job description

Overview

Customer Support Representative — 1–3-month contract to hire. Base pay range provided by Insight Global: $18.00/yr - $22.00/yr. | $18-$22 per hr. | 5 days onsite in Ohio, Monday through Friday 7:30am-4:00pm or 8:00am-4:30pm.

This role is a dual position designed to provide backup support to the customer service team while assisting with backend billing and administrative tasks. You’ll shadow a tenured Customer Service Representative and grow into a more senior role. This position is 5 days onsite Monday through Friday 7:30am-4:00pm or 8:00am-4:30pm.

Key Responsibilities

Assist with customer service inquiries via email and phone, supporting both the sales and service sides of the business.
Manage order entry and help facilitate internal sales processes.
Provide backup support for billing and invoicing tasks.
Help coordinate administrative moves and updates related to customer accounts.
Maintain accurate records and documentation across systems.
Shadow and learn from a senior CSR to eventually take on more responsibility.

Required Skills & Experience

Previous experience in customer service or administrative support.
Strong attention to detail and organizational skills.
Comfortable working in a fast-paced, team-oriented environment.
Excellent communication skills, both written and verbal.
Willingness to learn and grow within the company.
Must be reliable and able to work 100% onsite.

Nice to Have Skills & Experience

Experience in the manufacturing, fabrication, construction, or similar industry.

Benefits

This role offers the chance to enroll in medical, dental, and vision benefits while on the contract. Benefits are provided by the client upon conversion.

Seniorities